WAH GWAAN

SHIPPING

Orders are shipped by Royal Mail, Parcel Force, or Collect+ depending on the size and or delivery speed.

Goods will be dispatched on regular working days, monday to fridays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays.

UK
Standard: £8 – 2-5 working days
Express: £12 – 1-3 working days

PAYMENT

PayPal: allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at www.paypal.com.

REFUNDS & EXCHANGES

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced.

If you wish to exchange a product, please contact us on orders@benaiahmatheson.com as soon as possible to reserve another product/size. Products may only be exchanged for other products available from www.benaiahmatheson.com. Goods can be returned in two different ways, both of which are described below. All return shipping costs are to be paid by the customer.

DISCLAIMER

This website (the “Website”) is the website of Benaiah Matheson (“we”, “us”), whose trading office is he Connoisseur's Independent Trading Post, 36 Byram Arcade, Westgate, Huddersfield, HD1 1ND, UK. email address: info@benaiahmatheson.com

TERMS & CONDITIONS

Your order shall constitute an offer to us to purchase the Products specified in the order. At the same time you shall complete an authorisation for us to recover, through your credit or debit card, payments due to us. We may accept or decline the order. Please note that acknowledgement of an order by us does not constitute acceptance of that order or that a contract has been made. We will confirm acceptance to you by email confirming that the order is accepted and that the Product is ready for or has been dispatched (“Order Confirmation”). We shall at the same time notify you of the identifying number (in these Terms the “Identifying Number”) for your order and you will be required to quote it in any subsequent communications. No contract will be formed between us until we have sent the Order Confirmation.

We reserve the right at our discretion to decline to accept any order and/or to supply products to any individual or company. If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment, but shall have no further liability.

If you have any difficulty completing an order please telephone +44 (0)7943 502 065 or email us at orders@benaiahmatheson.com.

ENTIRE AGREEMENT

Each confirmed order shall constitute a separate contract between us and shall be governed by these Terms. These Terms constitute the entire understanding between us in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.

All descriptions, images or illustrations of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products. Nothing contained in any such description, image or illustration shall form any part of these Terms.

PRICE

The prices of the products shall be as quoted on the Website from time to time, except in the case of obvious error. All prices on the Website are inclusive of United Kingdom VAT and packing and exclusive of postage/delivery. A summary of delivery charges and other relevant information can be found at our delivery and shipping information page.

PRIVACY POLICY

We take the security and privacy of our customers seriously and this policy sets out how we handle information about you and your rights in respect of that information.

Generally we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, email address, telephone number and credit card details.

We use your information for a number of purposes to perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible.

We or reputable third parties (such as delivery companies) acting on our behalf such as delivery companies, may use your information to identify and maintain records of your purchases with us, to ensure that the goods and services we offer to you are appropriate for your needs, to respond to any query you may raise with us about our goods, to update our systems for providing you with an enhanced service.

For our customers' protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid drivers license or passport. We will also require some proof of address along with the copy of the photo ID.

We will also use information about you for purposes upon which the provision of our goods and services are not necessarily dependent. We may disclose information about you to third party agencies for credit checking purposes (which information may be shared with other organisations for the same purpose), use information about you to inform you (by post email or telephone) about other services we offer.

Sale of our business. You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.

Taking care of your data. We will endeavour to keep any information which we hold about you up to date and accurate. To help us to do this, please keep us informed if any of your details change.

We will endeavour to protect your data against unauthorised or unlawful use.

We use secure socket layer technology (ssl). This means that when you place orders with us on our secure online ordering system, all of the information is encrypted or scrambled, so that the data you send is an unintelligible string of seemingly random characters. When these characters are received by our web server, the server's ssl software converts them back into useful information. The same thing happens with data you receive from our server. Your interactions are therefore private.

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COPYRIGHT

All work, words and imagery featured on the website are property of Benaiah Matheson, all rights reserved, unless specified. None of the work featured on the website can be reproduced or dublicated without prior permission. If you would like to enquire about using any of the work featured on the website email info@benaiahmatheson.com